Analysis of the quality of Cisco telephone calls
Monitoring the activity and call quality helps to understand the service delivered. Activity analyses allow a better understanding of usage and anticipate needs as well as the impact of volume on telephone performance.
Monitoring of Call Managers, Trunks, Gateways
Maintaining a unified communications infrastructure at the highest level of availability requires synthetic and detailed information on the service level and performance of equipment. ServicePilot collects all the KPIs that are essential for analysing the performance of Cisco collaboration devices.
Detailed MCU monitoring, TelePresence and more
Modern business is increasingly using new communications technologies, home workers, video and web conferencing; monitor all the building blocks of your collaboration solution with a multi-vendor solution. Monitoring in detail the performance metrics of collaborative tools provides insight into how to optimise the user experience.
Correlation of service degradations with infrastructure
By correlating the VoIP service degradation with the infrastructure, you get a view of the performance of your telephony and the detailed performance of the network nodes that can impact VoIP in order to resolve incidents before they can have a harmful business impact.
Our VoIP deployment across several sites made a monitoring solution essential. We needed to gain visibility, and also to optimize our costs.
Cisco infrastructure Analysis with ServicePilot
Quality analysis (MOS, jitter, latency...) for each user and by zone
Call Managers (Subscriber, Publisher, Standalone, Express), Cisco Gateway, Unity
Monitoring of videoconference, telepresence and collaboration solutions
Real time monitoring of SIP trunk load and capacity planning
VoIP & UC integration
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