Monitoring of all Avaya VoIP infrastructures
ServicePilot has more than a dozen technology packages dedicated to Avaya communication technologies. These packages enable the automated collection and monitoring of Avaya components as well as the customisation of dashboards and associated maps.
Monitoring of UC activity and call quality
The monitoring of activity and call quality helps to understand the service delivered. Activity analysis gives a better understanding of usage and anticipation of needs, as well as the impact of volume on telephone performance.
Capacity planning and trend analysis
Capacity planning and trend analysis allows you to analyze usage, performance or other metrics over time. This allows us to anticipate needs based on past trends and drastically reduce the impact on performance when an incident occurs.
Call analysis to facilitate troubleshooting
Avaya technology allows you to have real-time analysis of communications and immediately detect service degradation. Integrate this data into ServicePilot to analyze it with ServicePilot's features: mapping, dashboards, Machine Learning, Alerting...
For a company like ours, telephone and email are crucial. We absolutely need to avoid any service interruption.
Avaya infrastructure Analysis with ServicePilot
MOS, jitter, latency, lost packets for each conversation, user and per zone including most degraded hops.
Complete architecture Communication Manager, System manager, Session Manager, …
Real time monitoring of the SIP trunk load and capacity planning
Inventory of resources, phones, firmware and licenses
VoIP & UC integration
Free installation in a few clicks