Quality of telephone conversations and performance of collaborative tools
Analyze the quality of communications before they become a problem for your customers. The contact center is the main point of entry for the company's customers and poor communication quality can degrade its image, which is why a detailed analysis of performance is essential for the company’s business.
Cost reduction and decision-making assistance
Measured performance and service level statistics can be accessed by either web dashboards or customizable PDF reports. The various reports allow you to fine-tune your capabilities to maintain the unified communications infrastructure in optimum condition and eliminate the extra costs of hardware and technicians.
Business Operational Management through IT performance
Visibility of the available agent licenses for your Contact Center allows you to confidently start a campaign. Dashboards present all the information needed for planning.
Having competent people is important to me. The deployment of the solution went really well and the responsiveness of the ServicePilot technical team is remarkable.
Contact Center infrastructure Analysis with ServicePilot
Contact center monitoring. Flows, call reasons, routing point statistics
Cisco UCCE Contact Center, Router, Peripheral Gateways, Logger, CTI, Cube…
Quality analysis (MOS, jitter, latency…) for each user and per zone
Resources, phones, firmware and license inventory
VoIP & UC integration
Free installation in a few clicks