ServicePilot pricing
Simple & affordable



 HomePricing

Intelligent Observability
of Hybrid Clouds

This offer is reserved for new subscribers under condition

Network - Objects

Monitor thousands of network, SNMP, desktop or IOT devices
Starts at

$0.10

Per object, per month*
ref: object
  • SNMP v1 v2c v3
  • MQTT
  • Endpoint
  • MOS-R
  • Metrics
  • Network quality

Infrastructure

Observability for data center, networks, cloud platforms and containers
Starts at

$4

Per host, per month*
ref: Host Infra
  • IPAM
  • Servers Routers Switches
  • Storage Databases
  • Kubernetes Containers
  • AWS GCP Azure
  • Large networks
  • Logs

Full-Stack

Full-Stack observability, end-to-end distributed tracing
Starts at

$8

Per host, per month*
ref: Host Full-Stack
  • RUM
  • System metrics
  • Traces, metrics and application logs
  • Dotnet, Java, Node, PHP, Go, C++, Ruby, Python
  • Network Traffic - PCAP Export
  • +
  • Host Infra features

Network Flows

Monitor & control all the traffic flow
Starts at

$8

Per Probe (host), per month*
ref: Host Full-Stack
  • Windows, Linux, zOS **
  • Netflow, Jflow, sFlow
  • Span Port Probes
  • +
  • Host Infra features

Log - Security

Detect security threats and monitor Logs
Starts at

$4

Per host/router, per month*
ref: Host Infra
  • Syslog
  • SNMP Traps v1, v2c, v3
  • Windows Events
  • Object Logs
  • Automated search

Free

Free and unlimited monitoring
Starts at

$0

  • Unlimited monitoring
  • IP discovery - IPAM
  • Private Agents
  • SNMP v1, v2c, v3
  • Ping
  • No data history
  • * Minimum annual billing: 10 Hosts or 500 objects. Same Pricing for SaaS or On Premise rental
  • ** Requires TDSLink - NBA for zOS installed on each LPAR
  • SaaS only: Default retention is 30 days. Add $435 per month for 12 months retention
  • Other options: zOS agent for Network flows, On Premise permanent license, ...

Advanced features

Capacity
Architecture
License
Security
Users
Collectors
Third-parties collection
Thresholds
Alert Conditions
Alert time
Alert actions
Operations
Packages
Provisioning
Policies
Dependencies
Reporting
Search
Monitoring pages
Analysis pages
Tools pages
AIOPS
Inventory
Device backup

Free installation in a few clicks

SaaS Monitoring
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring
OnPremise Monitoring
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring

Frequently Asked Questions

- OBJECT: an Object is a ServicePilot collection element (SNMP, ICMP, Custom, logs, Syslog, SNMP Traps, ...). It forms a group of indicators belonging to a device, a computer resource or a service (for example, an object can be a network interface, a disk, etc.). It can also be used to create, receive, send custom metrics or for remote polling.
- HOST INFRA: a Host Infra is a physical or virtual OS instance, an IP address or a network device that you monitor with ServicePilot. With a Host Infra license you have local monitoring and unlimited objects (on-host polling).
- HOST FULL-STACK: a Host Full-Stack is an Host Infra with the addition of AppTrace and NetTrace technologies (Trace, dependencies, application flows, NetFlow, sFlow, jFlow,...).
- PHONES (only available in the OnPremise plan): this corresponds to the number of phones for which CDRs and call quality are collected.

ServicePilot's data retention varies depending on the plan. SaaS Base allows you to retain 13 months worth of historical data, while the OnPremise plan features a custom data retention. The Audit service retains 4 weeks of data.

Yes, you can monitor your IT and your customers'.
You can give your customers access by creating in ServicePilot « Reader » type users. Once the view is created, resources can be added and you just need to limit each customer access to its own view.

Yes, you only need to create an account to have free access to ServicePilot's real-time monitoring features. No credit card or bank details are required.
If you need data retention, we can propose you a 15-day trial.

The SaaS Base plan can be subscribed 2 ways:
- By monthly subscription with no commitment: invoicing is done at the beginning of each month (the first invoice is prorated from the date of registration). Your account will be automatically renewed every month, unless you cancel your subscription. If you upgrade your subscription during your billing period, the additional difference will be billed on a pro-rated basis for the remainder of your billing period. If you downgrade your SaaS Base account or switch back to the Free version, the change in your subscription will take effect at the end of the current billing period, so you will never lose the subscription you paid for. Once you switch to our Free subscription, you will not be billed in the future.
- By annual subscription: it is subject to annual invoicing and gives rise to a 5% discount. Your account will be automatically renewed every year unless you cancel your subscription. If you upgrade your subscription during your billing period, the additional difference will be billed on a pro-rata basis for the remainder of your billing period. If you downgrade your Pro account or switch back to the Free version, the change in your subscription will take effect at the end of the current billing period, so you will never lose the subscription you paid for. Once you switch to our Free subscription, you will not be billed in the future.

- The OnPremise offer is subscribed through a specific agreement with the acquisition of the license and its Hosts Infra / Hosts Full-Stack / Objects / Phones extensions as well as the associated maintenance. The commitment is specific to the contract.
- The Audit offer is a flat rate service with a single invoice.

You just need to click on the Subscription page and fill in the form.

Cancelling your account will take effect immediately. Once your account is cancelled, you will no longer be able to log in, you will not receive any new invoices and for security reasons all your data will be destroyed.

Yes, payments can also be made by wire transfer. In this case, access to the Pro SaaS will be possible as soon as the transfer is received.

Access to the support depends on the type of subscription.
- Free SaaS: tickets can be opened via email.
- SaaS Base: tickets can be opened via email or phone.
- OnPremise: tickets can be opened via email, phone or customer portal available on our website.
Support is available via phone and chat 5/7, business days, at least from 9am-12pm and 2pm-8pm (CET+1).

Our pricing method is based on a degressive rate according to the volume.

Non binding document