Observability and Monitoring now combined

  • Reduce the number of alerts by 3 or more
  • Very fast AI-assisted diagnosis
  • No more silos between teams
  • Automatic installation
  • Reduce APM software costs by 3, by 4, by 5 or more
designed for large companies
testimonials

What our users say

e-Qual
"This technology is exceptional. ServicePilot's developers have designed and optimized all the major components: large-scale clustering, high-performance manager, intelligent agents, distributed database and predictive AI."
Philippe de Lussy
Founder
e-Qual
Orange
"We installed ServicePilot in a matter of days and after several weeks of use, the software became indispensable to operators to ensure the performance of internal contact centers and anticipate incidents."
F.M.
Head of the Cisco Multimedia Expert team and Tools Expertise Center
Orange
Naval Group
"For nearly 15 years, ServicePilot Technologies has been accompanying Naval Group, a world-class French leader in naval defense."
IT Operations Manager
Naval Group
basic monitoring vs observability

Growing observability

With the increasing complexity of modern architectures—microservices, containers, hybrid or multi-cloud environments—ensuring system reliability and performance is becoming a real challenge. Traditional monitoring tools are no longer sufficient: they show what is happening in silos without always explaining why it is happening.

Observability goes further. It covers every part of the IT system and connects metrics, traces and logs to provide a comprehensive understanding of application behavior and dependencies. This is the approach taken by ServicePilot, providing a unified view that highlights the real causes of anomalies and their impact on business operations.

  • In-depth, contextual view of the IT environment
  • Ability to detect, correlate and anticipate failures at all levels
Growing <span class='blue'>observability</span>

Tracking dependencies

Dependencies refer to all the relationships between the different components of an application—whether they involve data exchanges, network requests, API calls or integrations with third-party services.

They determine how an application's processes, services or microservices communicate with each other, share resources, or rely on external systems such as databases or cloud infrastructures. Understanding these links makes it possible to anticipate performance issues, avoid cascading effects and optimize the overall resilience of the application environment.

  • A thorough understanding of dependencies is essential for reliable and efficient operations
  • It facilitates rapid diagnosis in the event of an incident by immediately identifying the component causing a malfunction
  • Continuous monitoring of dependencies also helps plan updates or deployments without the risk of service interruption
Tracking <span class='blue'>dependencies</span>

Top-Down Monitoring

At ServicePilot, we place real applications at the center of our analysis. Rather than starting with the infrastructure and working our way up to the services, our top-down approach consists of first observing the overall functioning of the application and its dependencies, then drilling down to the relevant technical components.

By first identifying abnormal behavior at the application level, then automatically tracing its causes within dependencies (services, databases, systems, networks, etc.), ServicePilot provides a comprehensive, hierarchical view of performance.

  • Automatic identification of incidents based on actual application behavior
  • Contextual analysis of dependencies to isolate the root cause
  • Proactive resolution before user impact
<span class='blue'>Top-Down</span> Monitoring
comparison

What are the differences with
other monitoring solutions?

Innovative platform for dynamic cloud and hybrid infrastructure monitoring with smart agents, metrics collection and log analysis.
ServicePilot provides real-time monitoring of IT infrastructures across public cloud, private cloud and hybrid environments. It covers servers, containers, network hardware, security devices, IoT and more to ensure performance and availability of IT service architectures.
  • Unified source of performance data - networks, servers, storage, cloud, security services and more
  • Cross-Correlation with context and insights for faster production troubleshooting
  • Real-Time alerts, log monitoring and advanced reporting
Learn more
Automatic discovery of applications and monitoring of IT services on every host without any code change.
ServicePilot automatically detects all application services across IT infrastructures. It provides instant visibility into health and dependencies regardless of the deployment environment. Automated analysis and visualization of the flow of network traffic in cloud-based or hybrid environments allow universal monitoring.
  • Network traffic and flow monitoring on Windows, Linux & z/OS
  • Automatic maps of dependencies with advanced filtering
  • High accuracy Machine Learning and on-demand PCAP capture
Learn more
Distributed application tracing for hosts, containers, microservices and serverless computing
ServicePilot provies built-in integrations with major languages and APM tracing libraries to observe application telemetry. OpenTelemetry tracing in ServicePilot enables deep observability monitoring unifying metrics, logs and traces in a single interface along with infrastructure for better cross-corelation.
  • Real Application Performance and User Experience
  • Distributed Traces, KPI telemetry and logs
  • Automatic instrumentation of popular languages
Learn more
Unified IT observability and integrated monitoring to quickly understand the cause of incidents in complex IT environments.
ServicePilot provides a unified view of the entire IT stack in a single integrated platform. Performing correlation analysis is much easier when all the performance data is correlated in a single monitoring tool. Beyond expediting troubleshooting production problems, it allows to break down IT siloes and promote collaboration for business overall improvement.
  • Vendor agnostic to monitor every IT environment
  • Integrated data platform to break silos between IT professionals
  • Root Cause Analysis to reduce incident resolution time
Learn more
A secured monitoring software built to work at scale with highly dynamic enterprise IT architectures.
Regardless of the chosen ServicePilot deployment, SaaS or On-Premise, our data processing model has been designed to handle the massive amount of data generated by modern enterprise IT environments. We offer a reliable and secure monitoring platform for real-time monitoring and easy access to data retention granularity for historical data analytics.
  • Reliable and scalable to handle billions of events and metrics a day
  • High performance with easy access to real-time and historical data analytics
  • Secured by design software with EV certificate signed binaries
Learn more
A low Total Cost of Ownership (TCO) and a simple pricing for a very fast ROI
Fast implementation and low professional services
  • Our monitoring solution is easy to use and install, which eliminates long implementation schedule and heavy professional services cost. We enable IT operational efficiency at a reasonnable price with a simple pricing model.
  • Simple pricing, 3 to 5 times cheaper than APM leaders
  • Consolidate and reduce the number of monitoring tools
Learn more
blog

Learn more about
monitoring with ServicePilot

Integrations and Technologies

Discover our packages: ready-to-use technology-based monitoring templates to get your monitoring up and running instantly.

Learn more

ServicePilot Cloud Documentation

A unified analysis platform that supports observability and full-stack monitoring with metrics, traces and logs.Learn more

ServicePilot IT Monitoring Blog

An overview of ServicePilot features, feedback, discussions on monitoring topics and more.Learn more

Monitoring Orange Service Centers

The teams in charge of performance in Orange service centers around the world use ServicePilot on a daily basis, find out why...Learn more
Learn more

Free installation in
a few clicks

SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring