Analysis of usage and quality of service provided to users
Make sure that all applications in the collaboration environment meet the business needs. Poor quality VoIP and video can quickly discourage employees from joining a new unified communication solution. Analyze users' behavior with their collaboration solution.
Collection and monitoring of all Microsoft KPIs for Skype
Collect Skype role data and monitor their performance levels using KPI recommended by Microsoft to optimize productivity and improve proactivity.
Dashboards and decision-making support interfaces
Measured performance and service level statistics can be accessed from either web dashboards or customizable PDF reports, allowing you to maintain the unified communications infrastructure in optimal conditions.
ServicePilot gives us the ability to analyze the usage of all our equipment. We made substantial savings and the ROI on the tool was clear for all to see.
Skype for Business infrastructure Analysis with ServicePilot
Volume and quality CDR collection (duration, MOS, jitter, latency…) for each conversation and conference.
Microsoft Skype for Business (Front-End, Back-End, Edge, Mediation, SQL, …)
Performance analysis through the key indicators KPI recommended by Microsoft
Real time monitoring of the SIP trunk load and capacity planning.
VoIP & UC integration
Free installation in a few clicks