Dashboards: The development of information often begins with a clear and precise presentation of the measured indicator values. The Technology Summary Dashboard presents the level of performance of the indicators you need to quickly check the health of your various resources. A drill down allows to have detailed information on the indicators. A calendar allows you to select the period over which you wish to display your reports. The granularity of the statistics is 1 minute (depending on the polling frequency chosen). This point per minute is kept in the historical database.
The daily graphs have an hourly accuracy and the monthly graphs have a daily accuracy. Our customers generally keep 13 months of data online to compare the months between them.
The PDF on the Fly feature allows PDF printing of a dashboard with automatic TOC, useful when you want to keep track of an incident to investigate or to communicate on a problem.
PDF reports: Performance and service level statistics measured by ServicePilot are accessible both through the ServicePilot web portal and as customizable PDF reports.
The PDF report edition is done in an intuitive way on the web interface by selecting the features presented (layout of technical tables, tops, capacity planning, SLA...) and by incorporating all the desired editing (insertion of a summary, chapters, paragraphs, text presenting the tables...) The PDF report is built on the same basis of prefabricated widget templates that are used to build dashboards with drag and drop.
Once my report is finished and customized, the generation of these PDF reports can be scheduled and sent by email or done on the fly by the user over the chosen period.
These reports are a concrete example of the positive impact that a small change in methodology can have on team productivity.
This is a PDF document generated and sent each morning, showing the key indicators of a given supervisory environment on the previous day. For example, a VoIP "Morning Check" includes, among other things :
Scheduling an automated PDF report can be done in just a few minutes using the Scheduling Wizard:
And here's how to take advantage of ServicePilot's PDF report scheduling functionality.